Frequently Asked Questions

We’ll do our best to accommodate any changes to your order where possible. To discuss an amendment, please contact one of our friendly team members by phone or email as soon as possible.

If your order has already been processed, we'll work with you to find the best possible solution. The earlier you let us know about any changes, the more likely we’ll be able to assist.

Yes, in most cases. If you need additional tiles during your installation, contact our team as soon as possible and we'll check availability.

To give you the best chance of matching your original order, we'll always try to supply tiles from the same production batch where available. Please have your original order number ready when you get in touch.

We accept Visa, Mastercard, American Express, Diners Club, PayPal and Afterpay.

Please note that a credit card surcharge may apply to card payments.

While breakages during transit are rare, we recommend inspecting your order as soon as it arrives to ensure everything has been delivered correctly and is free from damage.

If you notice any damaged tiles or missing items, please contact our team within 48 hours of delivery with your order number. We may ask you to provide photos of the damaged products so we can investigate the issue and arrange the best possible solution.

We're committed to resolving any issues promptly and working towards a positive outcome.

Once your order has been dispatched from our warehouse, you'll receive a shipping confirmation email.

As we work with a range of delivery partners across Australia, tracking and delivery updates may vary. Depending on the courier, you may receive a tracking link and/or a courtesy phone call before delivery.

Please refer to your shipping confirmation email for the delivery details specific to your order.

If you placed your order online, your nominated delivery date will be included in your order details.

For in-store orders, delivery to most metropolitan areas generally takes around two business days. Regional deliveries may take a little longer depending on the destination.

For further information about your delivery, please contact our friendly team.

Yes, you can collect your order from your selected Amber store.

As tiles and stone products are heavy, your safety is our top priority. If you're collecting your order, please ensure your vehicle is suitable for the weight and size of the load. For safety reasons, we can't load goods into an unsafe vehicle, onto passenger seats, or into vehicles with the rear seats folded down.

If you're unsure whether your vehicle is suitable, please contact our friendly team before collection and we'll be happy to help.

Whether your project is starting in a few weeks or a few months, we strongly recommend inspecting your order as soon as it's delivered. This allows you to confirm you've received the correct products and that they have arrived in good condition.

If you notice any damaged, faulty or incorrect items, please contact our team as soon as possible so we can assist with your claim.

A bathroom of around 4.5–5m² can typically accommodate a 1500–1700mm bath and a separate 900×900mm shower. In smaller spaces, a shower over bath is usually the most practical and space-efficient solution.

Porcelain and ceramic wall tiles are ideal for wet areas thanks to their low porosity and easy maintenance. Full-height tiling with matching grout creates a seamless finish that makes the bathroom feel larger and simplifies cleaning.

Yes. For many households, a shower-over-bath is a good idea, offering the convenience of both bathing options without increasing the bathroom footprint. A semi-frameless screen and quality shower rose make it comfortable for everyday use.

In many cases, yes. A bath is often viewed as a desirable feature, particularly in homes with a single bathroom. Families and future buyers appreciate the flexibility, making a well-designed shower-over-bath a practical investment.