Returns

Amber shall not be under any liability, for inability or failure to deliver Products, within specified time frames or at all, where such inability or failure is due to circumstances outside Amber’s control, including unavailability of Products from manufacturers or suppliers or access or safety issues associated with the unloading of the Products at the point of delivery.

When the Customer removes or arranges for the removal of Products from Amber’s premises, all delivery costs shall be to the Customer’s account.

Where the Products are faulty or are damaged or do not meet the specifications set out in the invoice, Amber may at its discretion, other than in the case of warranty or consumer guarantee claims, accept return of Products only if a claim to return the Products is made by the Customer to Amber within 48 hours of delivery.

Claims in respect of faulty or damaged Products or Products which do not meet prescribed specifications must be made within 48 hours of delivery.

All other claims arising out of these Terms must be notified in writing to Amber within (7) days of the date of delivery or collection, and in any event prior to the use or installation of the Products.

Return of Products, other than in the case of warranty or consumer guarantee claims, will:

(a) Only be accepted by Amber if the Products are of merchantable quality and:

(i) The Amber store has agreed to the return before it occurs,

(ii) Proof of purchase is provided,

(iii) Products are returned within 14 days of purchase

(iv) Products are still current (not discontinued) at time of return, and of current batch/shade, and

(v) Products are undamaged, in original packaging, and are not water damaged and/or have not been soaked in water.

(b) Not be accepted if:

(i) Products were sold as run of kiln, seconds, commercial or other special non-first quality grading, and/or

(ii) The products purchased are a Natural Stone or Concrete product. Returns will only be accepted on stock standard boxed products.

(iii) Products had been the subject of a special order, or ordered by Amber specifically for Customer and is not able to be returned to supplier.

Acceptable returns are subject to a handling fee not less than 25%.